We offer many great managed IT services to help you with your business.
Plans
Our plans are flexible and can be customized to meet your exact needs. Want us to only support critical infrastructure? We can do that. Need us to provide full desktop to infrastructure support? We can do that too.
Costs
IT support costs can easily get out of hand, our managed services offer predictable pricing with all-in support costs.
Technical Resources
When you engage Shing Digital, you aren’t only getting one or two technical resources you will have access to our entire technical team.
Service Desk
Our service desk is ready to support your users. You can request services via phone, email, or our Client portal.
Proactive Monitoring
Let us proactively monitor your infrastructure. Our software tools can continually look after your most important assets and perform self-healing where possible. If it can’t self-heal, it will alert our service desk to take action.
Onsite
While remote support is great, there is nothing like having a technical resource come onsite. We have a team of onsite resources across the country ready to provide hands on support.
OUR PROCESS
Engaging Shing Digital for Managed IT Services is as easy as 1-2-3-4
STEP 1
Business Planning. Our Consultants will work with your team to assess your business goals and how IT can impact those goals.
STEP 2
Discovery. The technical support group will discover your needs, create a support plan, and collect information about your users and infrastructure to provide the best support for your business.
STEP 3
Analyze. Our consulting team will gather all the information from the service desk and onsite technical teams and align what we have learned to the goals of the business.
STEP 4
Road Map. Based on the information that we learn about your business and your goals, create a road map where IT becomes a positive contribution to the business.