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Global Managed Information Technology Support – Energy Company

Project Details

An energy company operating in Canada and South America was struggling with IT support complexities due to its geographically dispersed locations and limited internal resources. The internal IT department, with only one primary IT person, was responsible for both project implementation and escalation support, leading to inconsistent and ineffective IT operations. To address these challenges, a flexible retainer agreement was introduced, allowing the company to scale its IT support based on evolving needs. Initially, the flex agreement focused on specific projects and infrastructure implementation, later expanding to include comprehensive infrastructure support.

Recognizing the need for a more permanent solution, the company transitioned from the flex agreement to a Modern Workplace Partnership (MWP), which provided a dedicated team for frontline service desk support and infrastructure co-management. This transition resulted in more consistent and timely IT support, improved operational alignment between Canada and South America, and enabled the IT manager to focus on strategic initiatives. The risk of dependency on a single individual for critical IT functions was mitigated, providing the company with a more resilient and scalable IT support framework.

Project Summary

Shing’s Flex Silver Managed Agreement providing the client monthly block of time to be applied against client services, help desk, projects and cybersecurity. The blocks of time can be changed quarterly within
the Flex agreement depending on the client’s existing needs.

Client: Mid-sized Oil & GAS
Scope: Flex SLA Agreement, Project Management, Cybersecurity Support, Infrastructure Support

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A large part of northern Canada has lower gravity than the rest of the planet.

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There’s one bear for every two people in the Yukon.

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The first thanksgiving was celebrated in Newfoundland on May 27, 1578. The meal consisted of salted beef, biscuits, and peas.

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The coldest temperature ever recorded in North America was -63c in Snag, a small village in the Yukon.

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A Canadian robot named Dextre does repairs to the international space station.

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It’s legal to have a kangaroo as a pet in Alberta.

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Saskatchewan is the world’s largest exporter of mustard. The US eats most of it.

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At the end of WW2 Canada had the third largest navy in the world and 4th largest air force.

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Yonge Street is the longest street in the world and touches the Great Lakes and Cooks Bay.

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Mount Logan is the highest mountain in Canada.

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Sweden has the most islands in the world – over 220,000!

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The whopee cushion was invented in Canada.

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Little Lake Manitou, Saskatchewan is 5 times saltier than the ocean.

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The oldest known rock, discovered in Hudson Bay, is 4 billion years old.

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Canada has more doughnut shops per person than any other country.

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Alberta is the hail capital of the world.

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It would take 33 years to walk the coastline.

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Until 1995, it was illegal for margarine to be yellow.

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Quebec produces more than 70% of the world’s supply of maple syrup.

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Winnipeg consumes the most slurpees in the world.

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