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Help Desk
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Managed IT Solutions

WE MANAGE YOUR IT STACK SO YOU CAN FOCUS ON YOUR BUSINESS

IS MANAGING YOUR IT GIVING YOU PREMATURE GRAY HAIR?

Our diverse IT skillsets ensure you get senior experience for all your challenges.

Cost clarity for your IT is just standard practice.

We design and manage your IT to be a critical part of your Business Success.

#itsaSHINGthing

WHAT MAKES SHING'S MANAGED IT SOLUTIONS DIFFERENT?

We make cost predictability standard and easy. Proactive monitoring is our MO.

Remote

Onsite

24/7

Plans

Our plans are flexible and can be customized to meet your exact needs. Want us to only support critical infrastructure? We can do that. Need us to provide full 24x7 desktop to infrastructure support? We can do that too.

Costs

IT support costs can easily get out of hand, our managed services offer predictable pricing with all-in support costs. From Flex Agreements to full white glove support, we will align with your budget.

Technical Resources

When you engage Shing Digital, you aren’t only getting one or two technical resources you will have access to our entire technical team. The Shing Technical team receives ongoing training for full technical support as you need it.

Service Desk

Our service desk is ready to support your users. Shing Digital 24x7 Help Desk availability is there to support you via phone or email.

Proactive Monitoring

Let us proactively monitor your infrastructure. Our software tools can continually look after your most important assets and perform self-healing where possible. If it can’t self-heal, it will alert our service desk to take action.

Onsite

While remote support is great, there is nothing like having a technical resource come onsite. We have a team of onsite resources across the country ready to provide hands on support.

Our Process

Engaging Shing Digital for Managed IT Services is as easy as 1-2-3-4

Step1

Business Planning. Our Consultants will work with your team to assess your business goals and how IT can impact those goals.

Step 2

Discovery. The technical support group will discover your needs, create a support plan, and collect information about your users and infrastructure to provide the best support for your business.

Step 3

Analyze. Our consulting team will gather all the information from the service desk and onsite technical teams and align what we have learned to the goals of the business.

Step 4

Road Map. Based on the information that we learn about your business and your goals, create a road map where IT becomes a positive contribution to the business.

Convinced?
Now is the Time To Do Something!

Chat with Shing About How

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Fun Facts

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Shing

The Great Maple Syrup Heist of 2012 was national news when someone stole 3000 bottles ($1.8 million dollars worth) of maple syrup in Quebec.

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Shing

Canada and Denmark have been fighting over an island in the Arctic since the 1930s. Canada will stake its claim to the island with a bottle of Canadian Rye Whiskey, whereas Denmark will place a bottle of Danish Schnapps. 

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In Canada, it is illegal to challenge someone to a duel. It is also illegal to practice witchcraft without a license.

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In Kanata, Ontario, painting your garage door purple is illegal. This is an attempt to maintain the aesthetic consistency and neighbourhood harmony.

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In Souris, PEI, it is illegal to build a snowman taller than 30 inches.

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The largest lobster ever caught was in Nova Scotia and weighed 9.3kg.

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Basketball was invented by a Canadian called Dr. James Naismith in 1891.

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Ginger beef was invented in Calgary in 1975.

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Over 200,000 pancakes are served at the Calgary Stampede breakfasts each year.

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Canadians eat more mac and cheese than anyone else in the world. The most popular cheese amongst Canadians is cheddar.

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Hawaiian pizza was invented in Canada by an Ontario native in 1962.

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Moosehead Breweries Limited is Canada’s oldest independent brewery, operating since 1867 in Saint John, New Brunswick.

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Alberta is home to more natural disasters than any other province in Canada.

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During 9/11, Gander airport in Newfoundland took on 38 wide-body planes, and its population jumped by more than 50% in the span of a few minutes.

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License plates in Nunavut are in the shape of a polar bear.

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Quebec is our only officially French speaking province, whereas New Brunswick is our only officially bilingual province.

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The Calgary Stampede is known as the “Greatest Outdoor Show on Earth” and brings in over 1 million visitors per year.

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Canada has it’s own loch ness monster, known as the Ogopogo that lives in Lake Okanagan BC.

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The town of Nanaimo BC hosts the Great International World Championship Bathtub Race, and has been doing it since 1967.

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There are polar bears in Churchill, Manitoba. Residents do not lock their doors to their houses or cars in case of an attack.

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Our capital, Ottawa, is the second coldest capital in the world, with Moscow taking number one.

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The village of Alert, Nunavut, is the northernmost permanent settlement in the world.

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Canada is home to 15 million cattle, 9 million of which live on the prairies.

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Canada is the largest producer of uranium in the world. 

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There is an area in the Hudson’s Bay region that has less gravity than the rest of the planet. This is thought to be due to the Laurentide Ice Sheet compressing the Earth’s crust and the area not being fully recovered from that.

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Canada has the longest coastline of any country in the world, at an impressive 243,977km. If you walked without rest, it would take you four and a half years to walk the entire length.

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Canada is so large that it has 6 time zones.

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88 percent of cybersecurity breaches are caused by human error.

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97 percent of organizations have seen an increase in cyber threats since the start of the Russia-Ukraine war in 2022.

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Using a single password, hackers infiltrated the Colonial Pipeline Company in 2021 with a ransomware attack that caused fuel shortages across the US.

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A 2021 LinkedIn data breach exposed the personal information of 700 million users or about 93 percent of all LinkedIn members.

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Over 560 million Ticketmaster customers had their information stolen in a 2024 breach.

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In 2023, security breaches saw a 72 percent increase from 2021, which held the previous all-time record.

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The average lifecycle of a breach is 292 days from identification to containment.

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The average time to identify a breach is 194 days.

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The average cost of a data breach was $4.88 million in 2024, the highest average on record.

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Average annual income for a Canadian Cyber Criminal top hacker is $10M per year.
Cyber Criminal Revenue in 2024 is estimated to have hit 9.2 Trillion USD worldwide.

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Criminal Gangs have started Cybersecurity Penetration Schools. Teaching penetration testing...then they convert them to the dark side.

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Crocodiles in Indonesia have learned to “wave” in water, simulating human child drowning. When a person goes to investigate, they become Croc Lunch.

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Grasshoppers, crickets, and locusts: Contain the highest protein content per unit of mass, around 61% on a dry basis

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Llama milk contains more protein than cow and goat milk. Sheep milk, however, has the highest protein.

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North America has a National UFO Reporting Center based out of WA, US.

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The very first Flat Earth International Conference was held in Edmonton, Alberta.

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Southern Alberta is tied with Southern Saskatchewan as the sunniest place in Canada, with over 2,375 hours of bright sunshine a year.

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The Guinness Book of World Records lists Commonwealth Bay, Antarctica as the windiest place on the planet. Katabatic winds are recorded at over 150 mph on a regular basis

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Lethbridge is the 2nd windiest City in Canada. The winner is Saint Johns, NFL. Calgary is the biggest large Wind City.

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90% of all Canadians live within 160 km of the US border.

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Canada is the home to 10% of the world’s forests.

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Canada has more lakes than the rest of the world combined.

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Alberta has the highest concentration of US Citizens living in Canada.

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33% of Calgarians are foreign-born.

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Calgary has the 2nd highest concentration of head offices across Canada. The first one is Toronto.

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Calgary has the highest GDP of any other city in Canada. (stats as of 2022)

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The majority of Canadian hockey players shoot left. Whereas the majority of US hockey players shoot right.

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Canada’s most played sport? GOLF! Followed by Hockey.

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Canada has the most left-handed golfers in the world (due to hockey).

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We call our Canadian Geese a different name - Cobra Chickens!

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Gravitational time dilation is a scientific theory that Gravity is produced due to time difference based on height.

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The Edmonton Oilers have won the Stanley Cup 5 times, last one being 1990.

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Heinz scientists have figured out that the optimal flow of ketchup is roughly 0.045 km per hour.

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Canada has a National Maple Syrup Reserve.

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Canada has a National Butter Reserve.

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Tim Berners-Lee invented the World Wide Web in 1990.

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A large part of northern Canada has lower gravity than the rest of the planet.

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There’s one bear for every two people in the Yukon.

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The first thanksgiving was celebrated in Newfoundland on May 27, 1578. The meal consisted of salted beef, biscuits, and peas.

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The coldest temperature ever recorded in North America was -63c in Snag, a small village in the Yukon.

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A Canadian robot named Dextre does repairs to the international space station.

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It’s legal to have a kangaroo as a pet in Alberta.

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Saskatchewan is the world’s largest exporter of mustard. The US eats most of it.

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At the end of WW2 Canada had the third largest navy in the world and 4th largest air force.

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Yonge Street is the longest street in the world and touches the Great Lakes and Cooks Bay.

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Mount Logan is the highest mountain in Canada.

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Sweden has the most islands in the world – over 220,000!

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The whopee cushion was invented in Canada.

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Little Lake Manitou, Saskatchewan is 5 times saltier than the ocean.

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The oldest known rock, discovered in Hudson Bay, is 4 billion years old.

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Canada has more doughnut shops per person than any other country.

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Alberta is the hail capital of the world.

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It would take 33 years to walk the coastline.

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Until 1995, it was illegal for margarine to be yellow.

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Quebec produces more than 70% of the world’s supply of maple syrup.

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Winnipeg consumes the most slurpees in the world.

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